A Good Supply Chain Management System Enhances Customer Trust

September 26th 2019 15:00:00 PM

A good supply chain management system enables customers to check their order updates. It provides real-time updates so customers can immediately see where their items are in the shipping process.

Think about tracking packages via UPS or USPS. It’s comforting to see your niece’s birthday present moving from the warehouse to the first step on its journey. The updated delivery dates let you know that it will arrive in plenty of time for her birthday party.

Now think about your business transactions. You should feel the same level of comfort and security knowing that the chemical paint mixes you ordered to finish a custom order for a customer will arrive in plenty of time to complete the manufacturing process as promised.

Expectations have changed among customers. Retailers like Amazon have raised the bar on those expectations, making customers feel that in every area of their lives they should receive the same level of information. It’s no longer acceptable to have orders “pending” on a website when other companies offer instant tracking through order numbers and tracking codes.

Offering updates and information through a state-of-the-art supply chain management system demonstrates your company’s commitment to customer service and transparency in your dealings. This level of trust enhances relationships and leads to repeat businesses and referrals.

Scanco Mobile Apps for Distributors

Scanco Mobile Apps for Distributors provides all the tools you need to manage your distribution and manufacturing operation at your fingertips. This all-inclusive software offers a scalable package that works on smartphones, enabling portable sales and supply chain updates.

Exceeding customer expectations builds long-term value and trust into your relationship with them. Scanco’s supply chain management systems and solutions can help. Please contact us or call(330) 645-9959 today to set up your personal appointment with a Scanco Solutions Expert.