Field Service Goes Mobile

May 17th 2016 15:00:51 PM

Every day, the world gets more mobile. As smartphone capabilities increase, mobility makes further inroads into all kinds of places you might not expect. Smartphones are used in hospitals to track patients. Ordinary smartphones can be used as tour guides in museums and parks. Print ads at bus stops include a tag for smartphones to get more information. You can find a smartphone in a baby’s crib being used as a baby monitor. Mobility is no longer revolutionary, it’s expected. One place where a smartphone can revolutionize your business is in field service.
“Going mobile” with your field service integrated with your enterprise software should be one of your top concerns this year. It certainly reflects one of the most important trends in manufacturing and distribution. Companies are making it a priority to provide real-time anywhere access via mobile devices to all of their employees.

Going Mobile: The Challenges for Field Service

Cloud computing technology has made real-time anywhere access a reality for enterprise software and the systems connected to it. Gone are the days when your team was tied to their terminals to answer customer calls, take orders, or respond to customer queries. Today’s mobile field service teams may be on the road trouble shooting, visiting customers or at the warehouse, but they’re still fully connected to the home office via mobile field service solutions.

How Mobile Enterprise Software Boosts Customer Service and Sales

When customers call, they don’t want their message to go to voicemail. They expect to speak immediately with their service representative. They want to deal with someone they know, not an anonymous customer service rep working in some call center miles away from your building. It’s not just a matter of answering the phones, either. People demand answers – now!
Fortunately, with mobile field service software, those answers are at all employee’s fingertips. New cloud-based software can be accessed anywhere, anytime. As long as you have internet access, you can look up an account, check on payments and delivery dates, and confirm inventory levels for anxious customers.

Success for Those Who Invest in Mobile Field Service

When manufacturers and distributors invest in mobile solutions, they see significant improvements in customer satisfaction resulting in increased revenue. Some improvements you may potentially see include:

• Faster response times to customer inquiries and complaints
• Improved customer satisfaction
• Enhanced retention rates among existing customers
• Increased reorders among existing customers
• Lower complaint volume as customers receive better information

Clearly, investing in mobile field service solutions to improve customer service is a win-win for most manufacturing and distribution businesses. When your service teams have real-time information at their fingertips, they can do a better job serving customers. And that translates into satisfied customers who will return to order more.

Mobile Field Service Solutions from Scanco

Going mobile doesn’t have to be a challenge. With Scanco by your side, you’ve got a business partner who focuses on the efficient automation solutions for your business.  Scanco offers Sage 100 mobile tools to help manage customer relationships and increase the effectiveness of your mobile field service teams.

Contact us today to learn more about our Sage 100 mobile field service tool, Scanco Service.