When Returns Are the Problem The Right Inventory Control Software Offers Solutions

May 14th 2019 15:00:00 PM

In a perfect world, customers would take delivery of their orders and there would never be a problem with the quantity or quality of the items they received. The customer would never reach out to say that something wasn’t quite what they were expecting or that they had extra stock left which needs to be returned within your stated policy parameters. As we already know, real life rarely behaves in the way we anticipate it will.

Returns are a fact of life when you’re shipping products to customers. For many e-commerce businesses, they represent a significant problem. For one thing, you need to ensure the process itself runs smoothly. You also must deal with a (potentially) unhappy customer. With the right inventory control software, you can streamline the process, allowing it to run more smoothly and improve customer service as well. 

Find out how inventory control software can improve your return procedures and customer relationships too. Get the facts in this article or Contact Scanco online to request a personalized walkthrough of your options.  

Returns Require Multiple Steps to Resolve 

The issue with returns is that they take several steps to resolve. All of them take time and cost money. 

There must be a method to approve the customer’s request to return the item (or in some instances, a complete order) and process the request. Once the item comes back, a decision must be made whether it can be resold with repackaging. 

Inventory Control Software Makes Managing Returns Easier 

The right inventory control software for your business means you’ll be able to take charge of many functions, including customer returns. For one thing, your organization won’t be dependent on old-school input methods like pen and paper lists or spreadsheets for trying to keep track of returns. Even data entry takes time and has the potential for human error. 

Neither of these methods are particularly efficient or can be updated in real time. Business is moving so quickly you can’t access the information you need quickly, and you run the risk of being left behind. Customers know they have multiple options for ordering what they need, and no one can ever afford to allow their level of customer service to slip. 

You have the option of implementing a smart system which can generate the information your customer needs. It can print your own shipping labels and update your team with tracking information so there are no surprises when a return arrives at the warehouse or distribution center. Customer expectations can be managed much better, and there is less disruption when the returned item arrives on your premises. 

The same system can also record customer feedback about the return. This is information your sales team needs to be aware of, and it can also be forwarded to the manufacturer. 

Scanco Warehouse for Sage 100 Is the “Right Size” for Your Business 

Scanco Warehouse for Sage 100 is a robust option that is flexible enough to adapt to warehouses and distribution businesses of various sizes. It is available in more than one version to handle even the most complex operations and can be run on any iOS or Android compatible device.  

No one ever wants to get bogged down with returns or unhappy customers. You already know that automation is the best way to lower costs and improve customer service.

Why don’t you contact us online or call (330) 645-9959 to arrange your personal consultation with a Scanco Solutions Expert to learn more about how Scanco Warehouse for Sage 100 can help you achieve both goals today.